OUR COMMITMENTS TO CUSTOMERS 

1. Commitment to Product Quality

Our products are manufactured in compliance with international quality standards, ensuring correct design, material, and specifications as requested.

We strictly follow safety, social, and environmental compliance standards such as FSC, BSCI, SEDEX, C-TPAT. 

2. Commitment to Sustainable Materials

We prioritize the use of responsibly sourced materials with clear origins and international certifications (FSC, TSCI...).

Our sourcing practices are environmentally conscious, aiming to minimize the ecological impact and promote sustainable forestry.

We actively support our customers' sustainability programs by offering eco-friendly materials, optimized packaging, and carbon reduction initiatives.

3. Commitment to On-Time Delivery

We guarantee to meet the agreed production and delivery timelines.

In case of unexpected issues, we commit to proactive and transparent communication. 

4. Commitment to Service Excellence

Our experienced sales and product development team is ready to support you with product information, design consultation, and new product development.

We provide responsive after-sales service and timely problem resolution.

5. Commitment to Information Confidentiality

We ensure strict confidentiality of all customer information, using it solely for business transactions and customer care purposes.

6. Commitment to Transparency and Long-Term Partnership

We are committed to honesty and transparency in pricing, trading conditions, and contracts.

We aim to build long-term, mutually beneficial partnerships with our customers.